Partner performance is a key factor in Insight Innovative Solutions’s performance and ability to satisfy its customers. Partner's performance would determine to a large extent their future business relationship with Insight Innovative Solutions.
The partner's performance management is carried in two methods:

• Partner Score Card
• Partner Audit

Partner Score Card
Insight Innovative Solutions will issue a six monthly Partner Score Card to selected partners. This score card will provide feedback to the partner about their performance in the following areas Quality

• Quality Status at Receipt
• Ration of held back orders
• Overall quality scores for a period of time
• Compliance

Delivery

• On-time-in-full deliveries against the released schedules / PO's
• Consistent adherence to schedules / PO's
• Timely support during exigencies and requirements fluctuations

Continuous Improvement

• Development of technology (Time-to-market & Go to market approach)
• Innovation & New Technology (Asses R&D capabilities by Value Enhancement, Innovative items, products or services & Commitment in R&D)
• Responsiveness (Response for meeting challenges, speed of response & flexibility)

System & Processes

• Innovative business Model
• Improvement focus
• Regulatory Compliances
• Quality built in process

On a periodic basis, Insight Innovative Solutions would also provide feedback on these additional areas:

• Price: comparison to market, deflation
• Lead time: comparison to market, responsiveness to schedule

Partners who consistently have poor performance could be notified of Insight Innovative Solutions 's intention to re-evaluate the partner and potentially place the partner on a "conditional" status until performance improvement is demonstrated. Partners would be required to provide a documented action plan for corrective action. Failure to improve performance within the time required by Insight Innovative Solutions would lead to a partner's ineligibility to quote new business, removal from Insight Innovative Solutions’s approved partner list, and/or being resourced on their current business.

Partner Audit
This process checks the effectiveness and compliance of systems & processes running at the partner's premises.

Partners shall carry out self assessment audit as per the form provided and submit it to Insight Innovative Solutions.
A particular Audit could also be triggered by

• Drastic drop in score card rating
• Gradual deterioration of score card rating

The audit panel would have representation from Supply Chain, Business Excellence and relevant functions. Partner Audit Form (PAF), refer annexure, would be used for conducting an audit.
An audit would cover the following areas
Management Systems

• Management reviews
• Change management
• Labor management

Quality System

• Compliance to quality
• Technical documentation
• Management of equipments - calibration
• Incoming quality control
• In process control
• Change control mechanism
• Implementation of preventive and corrective action mechanism
• Change Management
• Rejection Control Mechanism

Development Capability

• Development infrastructure, layout and location
• IT Infrastructure
• Production Planning
• Preventive maintenance
• Partner's Management
• Identification and traceability

Research and Development

• Innovation
• Design capability
• Design Structure
• Financial back up for R&D
• Training

The audit score and findings would be tabulated by the audit team. Key findings of the audit and summary report would be discussed with the partner's management team. The partners shall submit a time bound action plan for areas of improvement and report completion of the improvement activities. Insight Innovative Solutions could decide for a follow-up audit to check compliance level of the actions as per its discretion.
· Contract Review Process
This process is applicable to all regular supply items. The contracts for such items would be reviewed by a forum consisting of members from Insight Innovative Solutions along with the Partner.
The list of contracts selected would be send in advance to the panel members who would meet once a month to review

• Achievements during the period
• Delivery against the agreements
• Service levels against the contract
• Score Card and Audit Scores if applicable
• Status against previous minutes of meeting
• How to enhance the value
• Highlight issues

The proceedings of the meeting would be recorded and monitored.