Insight Innovative Solutions partner engagement strategies focus on selecting the most capable partners and continuously working with them to enhance their capabilities of providing quality goods or services, on time. The fundamental criterion for selecting and developing a long-term relationship with our partners is Best Value. Best Value applies not only to product cost, but also to costs and risks of acquisition and materials handling. Best Value, therefore includes the partner's service level, contribution to initiatives, and conformance to quality on all the requirements outlined in this manual.
Insight Innovative Solutions’s Partner Relationship Management process comprises of the following steps

• Categorization
• Rewards & recognition
• Satisfaction level
• Communication
• Grievances

Categorization
Partner categorization is done on the following parameters

• Business Size
• Business Impact
• Business Model
• Type of product/item/service
• Type of Technology & Domain knowledge
• Performance status

Partner Categories are

• Privileged Partners - Registered, Approved, have contracts, currently supplying and Delight us on every aspect of business engagement.
• Preferred Partners - Registered, Approved, Have contracts, supplying with satisfactory performance
• Present Partners - Registered, Approved, Have contracts and currently supplying
• Potential Partners - Registered & Approved but no contract with them

Rewards and Recognition
Consistent performance is the basis for rewarding and recognizing Partners. The reward and recognition criteria is partner performance score card. The performance is analysed for different partner categories.
Paramters
The list of paramters and their weightages are

Differentiators
Key differentiators for the parameters are

Partners are selected based on the following criterias

• Covers all major categories
• Major share of business in the category

The scoring of each partner is carried by a evaluation team consisting of key users. Scores are compiled and ranking is carried out.
Award Categories
The award categories are dynamic and primarily depend on Insight Innovative Solutions’s Key thrust areas for the fiscal.

• Product
• Services
• Special

Award Announcement
Awards are announced and presented during the annual partnership meets. Consistent & good performers are recognized whereas bad performances are warned and punitive actions taken, as required, from time to time.
Partner Satisfaction
Partner Satisfaction is considered as important tool by Insight Innovative Solutions to improve and further develop its internal processes and external processes with partners.
In order to obtain an unbiased feedback, the surveys will be  conducted by an independent external agency. Survey parameters are jointly decided by partner approval team and the agency. These surveys are conducted once a year for selected Partners.

The confidentiality of the survey data is maintained by the agency and is not disclosed to Insight Innovative Solutions.

The outcome of the survey would include

• Area of improvements
• Internal Benchmarks
• Competition Benchmarking
• Best Practices

The results and feedback received from the partner satisfaction survey would be used to improve partner engagement processes at all levels of the organization. Partner touch-points would also be given feedbacks on their interaction & support effectiveness.
Partner Grievances
Insight Innovative Solutions recognizes Partners as one of the key stakeholders of its business and hence it is important to address their grievances in transparent and structured manner as per the Insight Innovative Solutions Code of Conduct policy.
Partner identity is kept confidential in case of sensitive grievances like integrity issues.
Types of grievances
Grievances are broadly classified in the following categories

• Payments
• Dispute/Disagreement in business
• Unethical/Integrity/Code of Conduct violations

There are different channels through which Partners can register their grievances

• Partner Portal (to be activated soon)
• E-mails to helpdesk

Overview of Partner grievances handling process is given below

Partner Communication
This section outlines Insight Innovative Solutions requirements with respect to Partner Communication.